Privacy Policy
Last updated: 2 Oct 2026
Introduction
This Privacy Policy explains how Play Care ("we", "us", "our") collects, uses, and protects information when a parent or guardian ("you") uses the Play Care mobile app to manage memberships, check-ins, and family profiles for our kids' play centre. By creating an account or using the app, you agree to the practices described here.
This policy does not apply to information collected by Play Care staff at the counter outside the app, or to any other website or service.
Information We Collect
Account and profile information you provide:
Mobile number, used to create your account and verify you by one-time code (OTP)
Full name (required); gender, home address, email address, and a profile photo (all optional)
A password, for signing in after your account is set up
Family (baby/child) profile information:
Name and photo of each child linked to your account
Membership, Baby Care subscription, and check-in/session status for each child
Usage and device information, collected automatically through Google Firebase:
App usage and crash/diagnostic data, to keep the app working reliably
Device identifiers and general device information (model, OS version)
Push notification tokens, used to deliver in-app notifications (e.g. session reminders, membership updates)
We do not collect precise GPS location, and the Menu screen in the app is for browsing only — orders and payments are completed in person at the counter, not through the app.
How We Use Your Information
We use the information we collect to:
Create and verify your account, including sending OTP codes by SMS
Sign you in and let you reset your password
Pre-fill your registration if a Play Care counter staff member already registered you
Manage your memberships and Baby Care subscriptions, and track play sessions and check-ins for each child
Link guardians to the same family and manage who can check a child in or out
Send you notifications about sessions, memberships, and account activity
Respond to feedback and complaints you submit through the app
Maintain and improve the app, including diagnosing crashes and usage problems through Firebase
We do not use your information to show you third-party advertising.
Children's Data
Play Care is a service for parents and guardians, not for children. Children do not create their own accounts, sign in to the app, or provide information directly to us. A child's name, photo, and membership details are added and managed entirely by their parent or guardian through the guardian's own account.
If you are a parent or guardian, you control your child's profile and can update or remove it at any time from the Account screen (see "Your Rights and Choices" below). If you believe a child has provided us with information directly without a guardian's involvement, please contact us at the email below so we can remove it.
Third-Party Services
We use Google Firebase to help run the app, including:
Analytics, to understand how the app is used
Crash reporting, to find and fix bugs
Push notifications, to deliver in-app alerts
Firebase processes some device and usage data on our behalf under Google's own privacy terms. You can read Google's privacy policy at policies.google.com/privacy and Firebase's terms at firebase.google.com/support/privacy.
We do not currently use a third-party payment processor in the app, since memberships and purchases are completed in person at the counter. If this changes, we will update this policy before introducing in-app payments.
Data Sharing
We do not sell your personal information or your child's information to anyone.
We share information only:
With Play Care staff at the counter, to verify guardians and children and deliver the service in person
With Firebase (Google), as described above, to run core app functions
When required by law, regulation, or a valid legal request
With your consent, for any other purpose we clearly explain to you at the time
If another guardian is linked to your family (for example, a second parent), they can see shared family and child information within the app, as the app's own features describe.
Data Retention
We keep your account and family profile information for as long as your account is active, so you can keep using memberships, Baby Care, and check-in features without re-entering details.
If you delete your account, we delete or anonymize your personal information and your children's profile information within a reasonable period, except where we must keep certain records longer to meet legal, accounting, or dispute-resolution obligations.
Data Security
We use reasonable technical and organizational measures — such as password protection, OTP verification, and restricted staff access — to help protect your information from unauthorized access, loss, or misuse. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.
Your Rights and Choices
You can, directly in the app:
View and edit your profile information from Account → Edit profile
Change your password from Account → Change password
Add or remove a child's profile from Account → Babies
Add another guardian to your family from Account → Guardians
Send feedback or a complaint from Account → Complaints & feedback
Your mobile number cannot be changed in-app since it verifies your identity; contact the counter staff if it needs to change.
To request a full export or deletion of your data, or if you have any other privacy question, contact us using the details in "Contact Us" below.
Account and Data Deletion
To delete your Play Care account, email us at playcarebd@gmail.com from the address or number linked to your account, with the subject "Delete my account." We will verify your identity and delete your account and your linked children's profiles, along with associated personal data, within 30 days — except for records we are required to keep for legal, accounting, or dispute-resolution purposes.
Deleting your account does not affect records of past in-person visits or payments already made at the counter, which are kept under our general business record-keeping practices.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you in the app. We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
Play Care Email: playcarebd@gmail.com